Position Overview:
We are hiring an experienced and motivated Branch Manager for a leading bakery and sweets chain in Gujranwala. The ideal candidate must have a strong background in managing food retail operations (preferably bakery/sweets), leading a team, ensuring high customer satisfaction, and achieving sales and operational KPIs.
This is a leadership role that requires strategic planning, day-to-day branch management, inventory control, and people management to ensure smooth and profitable branch operations.
Key Responsibilities:
Operational Management
- Oversee daily operations of the branch including bakery production, front counters, and customer service.
- Ensure timely product availability, cleanliness, and adherence to food safety standards.
- Monitor stock levels and coordinate with procurement to avoid shortages or wastage.
Sales & Customer Experience
- Meet or exceed daily, weekly, and monthly sales targets.
- Monitor customer feedback and ensure prompt service and product quality.
- Implement local marketing or promotional campaigns to increase footfall.
Staff Supervision & Development
- Lead, train, and schedule front-line and kitchen staff.
- Maintain employee discipline and handle performance management.
- Foster a positive and productive team culture aligned with company values.
Financial Oversight
- Monitor daily cash flow, sales reports, and expense sheets.
- Reduce operational costs while improving service quality and efficiency.
Reporting & Coordination
- Provide regular performance reports to the Area Manager/HO.
- Coordinate with internal departments (marketing, HR, supply chain) for smooth operations.
Requirements:
- Minimum 5 years of experience managing a food retail outlet (bakery/sweets preferred).
- Proven track record in sales growth, team leadership, and operations control.
- Strong knowledge of food hygiene and customer service standards.
- Excellent communication, leadership, and organizational skills.
- Tech-savvy and able to work with POS and basic Excel-based reporting.
What We Offer:
- Competitive salary package
- Performance bonuses and incentives
- Professional growth in a leading bakery chain
- Supportive and structured working environment
